Shop By Manufacturer
Home » Returns
Customer satisfaction is very important to those at formybestpal.com If a product fails to meet your expectations, you can return it to us in its original and unused condition within 7 days for either an exchange or merchandise credit. If you have a question about a product’s return policy please contact us. See below for exceptions to our return policy.
If you would like to exchange or return an item, email us first to get a RMA number, without this number, your return can not be accepted. After you get this number then ship the unused item with its original packaging to:
For M y Best Pal
Please make sure email@example.com is on your safe list or you are checking your spam/junk folder, as our emails sometimes get sent there.
When returning a product we recommend using UPS or the US Postal Service. They have tracking ability and this will help with any issues that may arrive. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected items. Shipping costs are not refundable.
For an item to qualify for a return, all products must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We encourage you to measure your pet accurately as possible as we cannot exchange or return any products that have been used. For My Best Pal reserves the right to determine if a product was used or not.
Beds & Blankets
Treats, Food, & unpackaged Toys
Items that Open
Due to sanitary reasons, items that need to be opened to use, such as nail polish and shampoo, can not be returned. This is due to health and sanitary issues.
Duke's Deals Items
Due to their deeply discounted prices, all items in the Duke's Deals category are final sale.
Please note your credit card will be charged at the placement of your order. This is to protect both you, the consumer, and For My Best Pal, the merchant, from fraud.
Canceling Placed Orders
While we make every effort to make sure the accuracy of this website, error may occur. We reserve the right to correct these mistakes.
We strive to provide great customer service and we wish we could accept all exchanges and returns without any questions or limitations, but this is simply not possible. We thank you in advance for honoring these policies, so that we can continue to offer you a large selection of quality products.